4th February, 2026
This Privacy Policy explains how Klarity (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you use our websites, applications, and services (collectively, the “Services”). This policy is intended to apply globally. Where local law requires different or additional information, we provide it through in-product notices, regional addenda, or at the point of collection.
Klarity is the controller (or responsible party) for personal information collected through the Services, unless we act as a service provider/processor on behalf of a business customer.
This policy covers personal information collected from: (a) website visitors, (b) users who create accounts or use the Services, (c) prospects and customers who contact us, and (d) people whose information is included in Customer Data processed through the Services (for example, a retailer's customers or employees).
Information you provide: name, email, phone number, company details, billing details, support messages, and any information you submit through forms or communications.
Account and usage information: login details, user IDs, roles/permissions, actions taken in the Services, device identifiers, and settings.
Transaction and operational information (if you use POS/eCommerce features): order details, product and inventory data, pricing, receipts, refunds, and related records.
Technical information: IP address, browser type, device information, operating system, language, timestamps, and diagnostic logs.
Cookies and similar technologies: information collected via cookies/pixels/tags as described in our Cookie Policy and cookie preference tool (where available).
We use personal information to:
(a) provide, operate, and maintain the Services; (b) create and manage accounts; (c) process payments and subscriptions; (d) provide customer support and respond to requests; (e) secure the Services, prevent fraud, and enforce our terms; (f) monitor and improve performance and user experience; (g) communicate service updates, security notices, and administrative messages; (h) send marketing communications where permitted; and (i) comply with legal obligations.
Depending on your location, our processing is based on one or more of the following: performance of a contract (to deliver the Services), legitimate interests (to secure and improve the Services), consent (for certain cookies/marketing where required), compliance with legal obligations, and protection of vital interests where applicable.
We may share personal information with:
Service providers: hosting, analytics, payment processing, customer support tools, email delivery, monitoring, and security vendors who process data on our behalf.
Business customers: if you use the Services as a user under an organisation account, your administrator may access account information and usage logs consistent with their policies.
Legal and safety: where required by law, to respond to lawful requests, protect rights and safety, prevent fraud, or enforce agreements.
Business transfers: if we are involved in a merger, acquisition, financing, reorganisation, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.
We do not sell personal information in the ordinary sense. Some jurisdictions define certain advertising/analytics disclosures as “sale” or “sharing”; where applicable, you can control this via cookie preferences and privacy choices.
The Services may involve processing in countries other than where you live. Where required by law, we use appropriate safeguards for cross-border transfers (such as contractual protections and security measures) and take steps to ensure an adequate level of protection.
We retain personal information for as long as necessary to provide the Services, meet legal and accounting obligations, resolve disputes, enforce agreements, and protect the security of the Services. Retention periods vary based on the type of information and the context in which it was collected.
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No system is perfectly secure, and we cannot guarantee absolute security.
Depending on your location, you may have rights to: access, correct, delete, restrict processing, object to processing, withdraw consent, receive a portable copy of certain information, and appeal or complain to a regulator. You may also have the right to opt out of targeted advertising in some regions.
You can exercise rights by contacting us using the details below. We may need to verify your identity before fulfilling requests. Some rights are subject to exceptions under applicable law.
You can opt out of marketing emails at any time by using the unsubscribe link in our messages or by contacting us. Even if you opt out of marketing, we may still send non-promotional messages such as service updates, billing notices, or security alerts.
We use cookies and similar technologies as described in our Cookie Policy. Where required by law, we use a cookie banner or preference centre to obtain consent for non-essential cookies. You can change cookie choices at any time via cookie settings (if available) or your browser controls.
The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.
The Services may link to third-party websites or integrate with third-party services. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.
We may update this Privacy Policy from time to time. We will post the updated version and update the effective date. If changes are material, we will take reasonable steps to notify you, where appropriate.
If you have questions, requests, or concerns about this Privacy Policy, contact Klarity at: policy@getklarity.store.